Errors on AniScan web site usually occurs in cases described below:
We have figured out that most cases of erros has been caused by that network environment in hospital is unstable or that the start button is not pushed on AniScanner.
If the problem persists, please contact Customer Service.
The error can be occurred because of the following reasons:
1. In case that the scanner does not have WIFI or LAN connection physically.
2. In case that the WIFI or LAN that AniScanner is connected with does not have internet connection.
3. In case that the networ port used for time synchronization has been blocked by Internet Service Provider.
4. In case that the server has been down.
A "The wrong kit has been used" message can be occured by the following reasons:
Firstly, please check the kit and settings on website. And, if the problem persists, please contact us via Customer Service, email, or telephone.
If the test result came out earlier than expected, and the values are confirmed, it is most likely not a problem. However, if you are concerned, please call us and we will check again to see if there was any problem with the test.
The time may not match initially, but they will be synced within a few minutes. If it does not, there is a possibility that the computer time has been modified by the user. If the time is not correct and the result is not displayed, it is a connection problem.
If wifi does not reset even after pressing the button for more than 10 seconds, please reset the device using the power button on the back of the device. If the same error occurs repeatedly, please contact our customer service.
Most of the cases when devices cannot be selected on the website are when the devices are not properly communicating with the hospital network. Please turn off the power by pressing the power button on the back of the unit and start from the beginning. Nevertheless, if the same error repeats, you may need to change the location of the device where the wifi is well received. If you have any questions, please let us know.